Discipline: Business
MAG-Management
 Degree Credit  [X]
Non Credit  [ ]
Nondegree Credit  [ ]
Comm Service  [ ]
 

Riverside Community College District
Integrated Course Outline of Record

Business 71


COURSE DESCRIPTION
71 Introduction to Productivity Management
Same as: MAG-Management 71
 Units: 3.00
 
Prerequisite(s): None.

Advisory: MAG 44 and MAG 70
An introduction to the techniques used to determine, analyze and improve the systems of creating wealth by supplying quality goods and services to consumers. Includes selecting technologies, managing facilities and people, and integrating cross-functional departments into effective work units. 54 hours lecture.
 
SHORT DESCRIPTION FOR CLASS SCHEDULE
Introduction to techniques for analyzing & improving organizational efficiencies. Includes operations & production management techniques.
 
ADVISORY ENTRY SKILLS
Before entering the course, students will be able to:
  1. Analyze and describe critical components of an organizational culture

  2. Effectively express the role of power and authority regarding conflict and change

  3. Select appropriate techniques used to improve group behavior

  4. Assess an organizational situation to identify and effectively use organization development interventions and techniques.
STUDENT LEARNING OUTCOMES
 Upon successful completion of the course, students should be able to:

1.   Effectively identify and measure the key factors of organizational
      productivity.

2.   Design & analyze a production or service process, including
      queuing management.

3.   Use analytical methods to describe process effectiveness with
      regards to national and international management system
      standards.

4.   Calculate process capability & organizational capacity and make
      improvements.
 
COURSE CONTENT
  TOPICS
 
  1.  Introduction to operations management & productivity      measurement
    1.    The role of production & operations managers
    2.    Quantitative decision making
    3.    Competitiveness as a business strategy
  2.    Process development, process analysis, & process improvement.
    1.    Process flowcharting
    2.    Process behavior charts
    3.    Process control & capability
  3.    Quality Management & Quality standards
    1.    ISO 9000
    2.    Bladrige criteria
    3.    Quality assurance systems
  4.    Capacity Planning & Capacity Management
    1.    Inventory management
    2.    Scheduling
  5.    Just-in-Time production & delivery systems
    1.    Lean systems
    2.    Agile systems
  6.    Facility layout and analysis.
    1.    Line balancing
    2.    Bottleneck analysis and elimination
    3.    Process layouts
    4.    Location planning
  7.    Job design & work measurement
    1.    Designing work systems
    2.    Project management
  8.    Supply chain management
  9.    Waiting line management
 
METHODS OF INSTRUCTION
 Methods of instruction used to achieve student learning outcomes may include, but are not limited to:

  • Presentation of lectures and discussions on the determination of measurements of business productivity and organizational influences to improve multiple forms of productivity.
  • Cooperative/collaborative learning tasks and activities such as case study analysis and exercises designed to examine and analyze production and service processes, including calculating process capability.
  • Case study discussion and analysis enabling students to compare and contrast various processes to evaluate effectiveness and productivity particularly in comparison to national standards and international management standards.
  • Develop and assign web-enhanced/online/distance learning tasks to enhance the understanding and application of operations management and productivity principles, practices in the context of business performance through discussion board postings, and other formats to allow students to express positions regarding assigned topics.
  • Instruction may take the form of online, hybrid, distance learning formats.

 
 
METHODS OF EVALUATION
 Students will be evaluated for progress in and/or mastery of learning outcomes by methods of evaluation which may include, but are not limited to:

  • The writing of a paper and oral presentation of findings regarding methods of measuring and improving business productivity.
  • Individual and group assignments designed to analyze case studies and application exercises in order to evaluate process effectiveness and productivity.
  • Class discussion designed to evaluate students’ understanding of industry methods of monitoring and improving business processes and the accepted national and international standards of measuring business effectiveness.
  • Quizzes and exams to assess students’ ability to recognize and document business processes and then make effective changes to improve organizational capacity.
  • Participation in discussions as required by instructor to ensure progress in mastering the course content and critical evaluation of differing perspectives.
ASSIGNMENTS

Required Reading Assignments


Required Writing Assignments


Other Outside-of-Class Assignments
 
COURSE MATERIALS
 All materials used in this course will be periodically reviewed to ensure that they are appropriate for college level instruction. Possible texts include:

  • Stevenson. Operations Management. 9th ed. Mc Graw Hill, 2007.
  • Davis, Mark and Janelle Heineke. Operations Management: Integrating Manufacturing and Services. 5th ed. McGraw Hill , 2005.
  • Chase, Richard, Robert Jacobs, & Nicholas Aquilano. Operations Management for Competitive Advantage. 11th ed. McGraw Hill, 2006.
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