Discipline: Management Degree Credit  [X]
Non Credit  [ ]
Nondegree Credit  [ ]
Comm Service  [ ]
 

Riverside Community College District
Integrated Course Outline of Record

Management 57


COURSE DESCRIPTION
57 Oral Communications Units: 3.00
 
Prerequisite: None.
 
Presents persuasive, expository, and extemporaneous expression applied to the business environment. Includes a practical demonstration of acquired skills in oral communication. Explores obstacles to the communication process in interpersonal and group communications. 54 hours lecture.
 
SHORT DESCRIPTION FOR CLASS SCHEDULE
Examines persuasive, expository and extemporaneous speech in the business environment.
 
ADVISORY ENTRY SKILLS
None.

STUDENT LEARNING OUTCOMES
 Upon successful completion of the course, students should be able to:
  1. Analyze the communication process and participants in the process.
  2. Compare and contrast appropriate types of oral communications.
  3. Apply principles of effective speaking by demonstrating proficiency in oral communication.
  4. Synthesize effects of oral and non-verbal communication on the organization.
  5. Demonstrate the use of graphic presentations of data to accompany persuasive and expository speeches.
 
COURSE CONTENT
  TOPICS
 
  1. Understanding Communication
       a.   Types of oral communication
       b.   The process of communicating
  2. Understanding the Participants
       a.   Yourself
             1.   Developing self-confidence
             2.   Developing skills
       b.   Your listeners
             1.   Analyze listeners and occasions
             2.   Analyze listener feedback
  3. Preparing and Composing Speeches
       a.   Subjects
       b.   Selecting the purpose
       c.   Preparing the subject
       d.   Sources of material
  4. Organizing and Outlining the Speech
       a.   Introduction
       a.   Body
       c.   Conclusion
       d.   Outlining
  5. Expository and Persuasive Speaking
       a.   The expository speech
       b.   The persuasive speech
       c.   Use of graphic presentations
  6. Speeches for Special occasions
       a.   Extemporaneous speeches
       b.   The speech of introduction
       c.   The speech of welcome
       d.   The speech of presentation
       e.   The after-dinner speech
       f.   speeches to radio and television
  7. Examination
  8. Communication in Business and Professional Organizations
       a.   Interpersonal Communication
       b.   Interviewing
       c.   Group Communication
       d.   Public Communication
       e.   Formal Communication Networks
       f.   Informal Communication Network
  9. Nonverbal Communication
       a.   Definition and principles
       b.   Types of nonverbal communication and their effects
  10. Obstacles to Effective Communication
       a.   Obstacles most often attributed to managers
       b.   Obstacles most often attributed to employees
             1.   Listening
             2.   Inferences and observations
             3.   Bypassing
             4.   Improper use of feedback
             5.   Tunnel vision
             6.   Defensive attitudes
  11. Improving Interpersonal Relationships
       a.   Diagnosing interpersonal relationships in business
       b.   Relationships created by management and employee styles
       c.   Improving relationships
  12. Basic Information on Interviews
       a.   Types of interviews
       b.   Organization of the interview
       c.   Using questions effectively in the interview
  13. The Employment Interview
       a.   Responsibilities of the interviewee
             1.   Planning
             2.   Adjusting your mental attitude
             3.   Dress for the occasion
       b.   Responsibilities of the interviewer
             1.   Planning the environment
             2.   Organizing the interview
  14. Small Group Communication and Decision Making
       a.   Use and value of small groups
       b.   Problem-solving procedure
       c.   Effective group participation
       d.   Effective group leadership
 
METHODS OF INSTRUCTION
 Methods of instruction used to achieve student learning outcomes may include, but are not limited to:

  • Lecture 
  • Discussion
  • Multimedia
  • Oral Presentation
 
METHODS OF EVALUATION
 Students will be evaluated for progress in and/or mastery of learning outcomes by methods of evaluation which may include, but are not limited to:

  • Grades are based on demonstrated proficiency in subject matter
  • Essays
  • Problem solving exercises
  • Skill demonstrations in oral communications
  • Objective tests
ASSIGNMENTS

Required Reading Assignments


Required Writing Assignments


Other Outside-of-Class Assignments
 
COURSE MATERIALS
 All materials used in this course will be periodically reviewed to ensure that they are appropriate for college level instruction. Possible texts include:

  • Capp. Basic Oral Communication. Prentice-Hall , 0.
  • Hamilton, Parker, Smith. Communicating for Results. Wadsworth Publishing Co, 0.
  • Fisher. Getting to Yes. Penguin Book, 0.
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