Discipline: Management Degree Credit  [X]
Non Credit  [ ]
Nondegree Credit  [ ]
Comm Service  [ ]
 

Riverside Community College District
Integrated Course Outline of Record

Management 46


COURSE DESCRIPTION
46 Contemporary Quality Systems Mgmt Units: 3.00
 
Prerequisite: None.
 
An introduction to Quality Management principles and to their application in business, industry, and public service organizations including Deming’s 14 points, process management, ISO 9000 certification, Six Sigma efforts, Baldrige criteria and introductory statistical process control. 54 hours lecture.
 
SHORT DESCRIPTION FOR CLASS SCHEDULE
Introduction to quality management and its’ application in business, industry, and public service organizations including ISO 9000 and Six Sigma efforts.
 
ADVISORY ENTRY SKILLS
None.

STUDENT LEARNING OUTCOMES
 Upon successful completion of the course, students should be able to:
  1. Prepare and complete an assessment of principles of management including Deming’s 14 points, Continuous Process Improvement (CPI), and Total Quality Management (TQM) .
  2. Select and effectively use process analysis and statistical process control (SPC) techniques.
  3. Identify, assess, and evaluate the skills required to work effectively in a team oriented problem solving environment using contemporary quality tools and methods.
  4. Develop strategy and applications for continuous improvement in an organization.
  5. Organize “Champion” and evaluate a Six Sigma project
  6. Complete and evaluate a National Quality Award (Baldrige) self-assessment.
 
COURSE CONTENT
  TOPICS
 

1.    History of Quality Management programs in the US and abroad
2.    Quality Philosophies & recognized experts
         a.   Juran
         b.   Imai
         c.   Ishikawa
         d.  Taguchi
         e.  Wheeler
3.    Deming’s Approach to Total Quality management
         a.   Deming’s Chain reaction
         b.   Deming’s theory of Profound Knowledge
         c.   Deming’s 14 points
4.    Teams and Strategic Partnerships
         a.   Developing a quality culture
         b.   Managing teams and empowerment
         c.   Supply Chain Management
5.    Process Improvement
         a.   Continuous Process Improvement (CPI) protocol
         b.   CPI tools
6.    Measurement System Analysis
         a.   Gage R&R
         b.   Inspection versus prevention
7.    Control Charts & Process Capability
8.    Six Sigma programs
9.    ISO 9000 Certification
10.  Baldrige (National Quality) Award
 
METHODS OF INSTRUCTION
 Methods of instruction used to achieve student learning outcomes may include, but are not limited to:

  • Presentation of lectures and discussions on principles of quality management, CPI and TQM
  • Cooperative/collaborative learning tasks and activities such as case study analysis and exercises designed to prepare students to apply appropriate SPC, CPI, and Six-Sigma protocols.
  • Create small group activities to provide simulated management conditions and apply team building and collaborative process to problem solving
  • Develop and assign web-enhances/online/distance learning tasks to enhance understanding and application of quality management and continuous process improvement principles in the context of business performance through board postings, and other formats to allow students to express positions regarding assigned topics.
  • Instruction may take the form of online, hybrid, distance learning formats
 
METHODS OF EVALUATION
 Students will be evaluated for progress in and/or mastery of learning outcomes by methods of evaluation which may include, but are not limited to:

  • The writing of a research paper and oral presentation of findings regarding the implementation of TQM,CPI, Six-Sigma and other quality management efforts.
  • Individual and group assignments designed to apply SPC tools including measurement system analysis to manage business functions using philosophies of quality management experts in a team environment.
  • Class discussion designed to evaluate students’ understanding of the process of total quality improvement, as well as the national and international quality awards and certification programs.
  • Quizzes and exams to assess students’ ability to select and carry out quality improvement initiatives.
  • Participation in discussions as required by instructor to ensure progress in mastering the course content and critical evaluation of differing perspectives.
ASSIGNMENTS

Required Reading Assignments


Required Writing Assignments


Other Outside-of-Class Assignments
 
COURSE MATERIALS
 All materials used in this course will be periodically reviewed to ensure that they are appropriate for college level instruction. Possible texts include:

  • Cryna, Frank, Richard Chua & Joseph Defeo . Juran’s Quality Planning & Analysis for Enterprise Quality . 5 ed. McGraw-Hill , 2007.
  • Evans & Lindsay. The Management and Control of Quality. 6 ed. Thomson South-Western, 2005.
1240